Posted on Sunday, September 18th, 2022
One of the popular features in SignCraft from years past was called “Reader to Reader.” In the days before the Internet, it was a way to send in a question that other readers could answer. Our Q&A posts work much the same way, but the replies appear as the comments below the questions.
If you can share an answer or insight, that’s great—and we thank you in advance. To avoid spam, there is a delay before the comments appear, so be patient when you add a comment.
How do you handle a customer who has you do a quote, revise the layout, then doesn’t place the order?
A reader wants to know how to deal with a customer who is very interested in a sign then bails out. The new manager of a company he had worked for in the past contacted him about a new sign.
“It sounded like he needed the sign in a hurry,” the sign maker said, “so we jumped to assist him. We did a layout for him, made multiple changes and sent about 20 e-mails back and forth.
“Then he said he wanted to send it to headquarters for them to review. Now it’s a month later and we have not received the job. How do others handle this?”